1. Changed Your Mind? (Cooling-Off Period)

In terms of the Electronic Communications and Transactions (ECT) Act, you may cancel your order for any reason within 7 days of delivery.

Refund Options: For these returns, you can opt for an exchange, store credit, or a full refund to your original payment method.

Condition: Items must be returned unworn, undamaged, in their original packaging, and with all tags attached.

Shipping: The cost of the return courier is at your own expense.

2. Exchanges&Change of Mind (After 7 Days),

After the initial 7-day cooling-off window has passed, we offer a 30-day window for size exchanges or store credit only. Cash refunds are not available for change-of-mind returns after 7 days. Items must be in their original, pristine condition with tags attached. Return shipping is at your own expense.

3. Defective, Faulty, or Damaged Items

If a garment is found to have a genuine manufacturing defect (e.g., faulty stitching, broken zippers, or material flaws), you are protected by the CPA:

Timeframe: You may return the defective item within 6 months of the purchase date.

Your Choice: Once the defect is verified, you have the legal right to choose between a full cash refund, a replacement, or a repair.

Condition: Proof of purchase is required.

Shipping: The cost of the return courier is at your own expense.

Please note: This policy does not apply to damage caused by normal wear and tear, alteration, misuse, or incorrect washing/care.

3. Exclusions (For Hygiene&Safety)

For health and hygiene reasons, we cannot accept returns, exchanges, or offer vouchers on the following items unless they are genuinely defective:

Underwear and bodysuits

Earrings and body jewellery

Clearance, “As-Is,” or final-sale items where the specific defect was disclosed to you before purchase.